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Processing of personal data

Information about personal data processing

Data Controller

In relation to marketing activities, the joint controllers of your personal data are WINDOW SOLUTIONS s.r.o., with its registered office at Karpatské námestie 10 A, Bratislava, 831 06.

Contact details can be found on our website: https://www.window-solutions.sk/kontakt/.

WINDOW SOLUTIONS s.r.o. has appointed a Data Protection Officer who monitors the processing of personal data to ensure compliance with legal regulations. You can contact the Data Protection Officer regarding any issues related to data processing via:

Categories of Personal Data

WINDOW SOLUTIONS s.r.o. may process the following categories of personal data:

  • Identification and contact details: first name, surname, phone number, email address, IP address
  • Preferences and usage data: interests in our products and services and usage behaviour
  • Communication data: information obtained via our website, apps, social media, meetings, phone calls, chats, emails and conversations

Purpose and Legal Basis of Processing

Your data may be processed for the following purposes:

  • Analysis of your preferences for marketing activities relevant to you
  • Handling and responding to your complaints
  • Fulfilling legal obligations, particularly regarding capital market legislation and anti-money laundering laws
  • IT management, including infrastructure maintenance, business continuity and IT security

Your personal data is processed based on Article 6(1)(a), (b), (c) and/or (f) of the GDPR. We do not process your data for other purposes unless required by law or explicitly authorised by you.

Data Sharing

We may share your data with third parties:

  • Authorities and institutions to fulfil legal obligations (e.g. tax authorities, supervisory bodies, law enforcement)
  • Independent consultants (e.g. auditors)
  • Service providers

Transfer of Data to Third Countries

When transferring data outside the EEA to a country not recognised as having adequate protection by the European Commission (e.g. the USA), we use standard contractual clauses or other appropriate safeguards as per Articles 46 and 49 GDPR.

Data Retention

We retain your data as long as necessary to meet the purposes outlined above or comply with legal obligations. For example:

  • Identification, contact, financial and transaction data: 10 years
  • Investment service records, communication logs: 7 years
  • Marketing data: for the duration of the contractual relationship

Your Rights

Depending on the legal basis for processing, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to file a complaint with a supervisory authority

Sources of Personal Data

Your data may be collected from:

  • You or your representative
  • Your company (if you are a legal representative)
  • Contractual partners
  • Publicly available sources

Provision of Personal Data

We require your personal data to provide services or comply with our legal obligations.

Other

We may update this notice in accordance with legal requirements. Any changes will be communicated appropriately. For any questions or to exercise your rights, please contact our Data Protection Officer at info@windowsolutions.sk.